Refund policy

📦 Return & Exchange Policy

We want you to be happy with your purchase!
If there's a problem with your order, we’re here to help — but please note the following conditions:

🔁 Returns & Exchanges

  • We accept returns only if the item is defective or wrong (e.g., damaged, wrong size/color/item sent).

  • You must report the issue within 2 days of receiving your item.

  • Item must be unused, with tags, and in original packaging.

💸 Who shoulders the shipping?

  • If the mistake is on our part (wrong or defective item), we will shoulder the return shipping.

  • If you simply changed your mind, return shipping is at your cost and no refund will be issued.

⏰ Processing Time

  • Approved returns will be processed within 3-5 working days.

  • You may choose between exchange (same item if available) or store credit (valid for 30 days).

❌ No Returns For:

  • Sale or promo items

  • Items damaged due to misuse or improper care

  • Late reports (after 2 days of receipt)

📝 To request a return, please message us directly with:

  1. A photo/video of the item

  2. Your order details

  3. Description of the issue